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Privacy Policy
At Martyn Industrials Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to mhouston@martyn-industrials.co.uk or by post to Martyn Industrials Ltd, 5 Brunel Way, Carlisle, CA1 3NQ.
Who are we?
Martyn Industrials have been supplying transport interior solutions and wheelchair access ramps since the mid-1980s.
We remain committed to providing products from industry-leading suppliers, and it remains our aim to ensure that the quality and integrity of our supply chain continues to meet our customers high standards
At all times we will operate with integrity, guided by what is fair and ethical for our customers. In terms of our competitors, we will compete vigorously and fairly at all times.
We operate primarily within the UK and Ireland, but we will not allow geographical borders to limit the success of our organisation and that of our customers
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services or if you send an enquiry via our website
What type of information is collected from you?
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
We do not store credit card details nor do we share customer details with any 3rd parties.
How is your information used?
We may use your information to:
• process a query that you have made;
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, promotions, product releases & company news
• Processing a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example product warranties). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
Ourselves and Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver goods to you on behalf of Martyn Industrials). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties beyond the Martyn Industrials organisation for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your Choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email or writing to us at the email and physical addresses provided.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us or write to us using the details provided previously
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information.
We implement a variety of security
measures to maintain the safety of your personal information when you place an
order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information
is transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers’ database only to be accessible by those
authorized with special access rights to such systems in order to process
transactions, and are required to keep the information confidential.
Use of 'cookies'
We do not use cookies to store personal or sensitive information
Persons aged 16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.